Legal & Policy Documentation

Refund Policy

Effective Date: June 24, 2023 • 7-Day Satisfaction Protection

1. Service Eligibility & Refund Requests

1.1 Eligible Services: At Bitnet Technologies Ltd, we strive to provide exceptional engineering services. Refunds may be considered when a service cannot be delivered as agreed.
2.1 Timeframe for Refund Request: To be eligible for a refund, you must submit a written request within 7 days from the completion date of the service.
2.2 Submission Channel: Contact our support team at [email protected] with your name, order reference, and reason for the request.

3.1 Refund Evaluation: Upon receiving your request, we review it against the agreed project scope and communicate our decision in writing.
3.3 Fast 3-Day Processing: Approved refunds are processed within 3 business days back to the original payment method.

4.1 Non-Refundable Items: Third-party software licenses, domain registrations, or fully completed custom code deliverables accepted by the client may not be eligible for full refunds.
4.2 Partial Refunds: Where partial milestones have been completed, we may offer a fair prorated refund.

Questions about this policy? Contact [email protected]