Legal & Policy Documentation
Delivery Information & Service Order Process
How Bitnet Technologies Ltd processes, executes, and delivers IT services
1. Service Order Process
- 1.1 Initial Contact: Before placing an order for our services, customers are encouraged to contact us to discuss their specific requirements via email, WhatsApp, phone, or our website contact form.
- 1.2 Requirement Discussion: During the initial contact, our engineering team engages with the customer to understand their specific needs, clarify technical questions, and provide guidance to ensure the most appropriate service is selected.
- 1.3 Order Confirmation: Once requirements are finalized, we provide a detailed order confirmation summarizing the agreed-upon services, associated costs, and relevant terms.
2. Payment Process
- 2.1 Payment Submission: Upon reviewing and accepting the order confirmation, the customer completes payment via our encrypted online checkout gateway. We accept credit/debit cards (Visa, MasterCard, Amex, Discover via Stripe), PayPal, and bank transfers.
- 2.2 Payment Confirmation: Once payment is received and processed, we send an immediate confirmation notification acknowledging that processing of the service has commenced.
3. Service Processing & Execution
- 3.1 Service Commencement: Upon payment confirmation, our engineers initiate work promptly. The specific timeline depends on the complexity of the requested service and agreed milestones.
- 3.2 Regular Updates: Throughout service processing, we provide regular progress updates and maintain open lines of communication.
4. Delivery, Acceptance & Post-Delivery Support
- 4.1 Service Delivery: Once processing is completed, we deliver the final output or provide access to the configured server/application.
- 4.2 Customer Acceptance: Customers review the delivered services to verify they meet agreed requirements. Any adjustments within scope are resolved promptly.
- 5.1 Post-Delivery Assistance: After delivery, we provide a dedicated period of post-delivery support to address any questions or issues related to the provided service.
Questions about this policy? Contact [email protected]
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